GEEKNOTE: We special ordered a very nice HP notebook for one of our customers this past week. This customer subscribes to one of our “Safe Computing Package” offerings, so the setup of the computer was at no additional cost.
Windows 7 is different enough from Windows XP that the customer was having some trouble getting used to the new machine. We set up an appointment for Sunday afternoon. I spent an hour and a half with him doing a one on one session to get him comfortable with the new machine and make sure everything was working the way he expected.
When folks buy a new computer at a big box store or mail order, they typically get zero hand holding and any telephone support generally comes from someone with a very strong foreign accent. That is not us.
We offer our Safe Computing packages specifically so that our customers know that they can count on us for the sort of one on one support that simply isn’t available elsewhere.
Rob Marlowe, Senior Geek
Gulfcoast Networking, Inc.